At Alzohr, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products, including electric bikes, kids bikes, delivery bags, plastic cable tie and e-bike accessories.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address

Non-Personal Information:

• IP address
• Browser and device information
• Pages visited on our website

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Send updates or offers (only with your permission)

3. Sharing of Information

Alzohr does not sell or rent your personal information.

We may share limited data only with:

• Delivery and shipping partners
• Payment service providers
• Legal authorities if required by law

All partners are required to keep your information secure.

4. Cookies

We use cookies to improve user experience. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We use reasonable security measures to protect your data. However, no online system is 100% secure.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

7. Third-Party Links

We are not responsible for the privacy practices of external websites linked on our platform.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

Brand: Alzohr
Email: info@alzohr.com

Shipping & Delivery Policy

At Alzohr, we aim to deliver your orders quickly and safely.

• United Arab Emirates (Same Day Delivery )
• Orders are processed within 1–2 working days
• Standard delivery time is 2–5 working days after dispatch
• Large items (such as electric bikes) may take 3–7 working days due to special handling and transportation

We ensure all products are packed and delivered safely to your doorstep.

Payment Policy

At Alzohr, we offer secure and flexible payment options.

Cash on Delivery (COD)

Cash on Delivery is available on selected products and locations. Payment is collected at the time of delivery.

Online Payments

We also accept secure online payments through trusted payment gateways.

Important:

• We do not store your card or payment details
• All transactions are processed securely by third-party providers

Final Note

We are committed to providing a smooth, safe, and reliable shopping experience for all customers.

Thank you for choosing Alzohr.